Solution:
Check ALBAN*.ttf files exists in the directory $OA_JRE_TOP/lib/fonts/
ls -l $OA_JRE_TOP/lib/fonts/ALBAN*.ttf
1. If it doesnt exists
1.1 Copy it from the $FND_TOP/resource/ directory
cp $FND_TOP/resource/ALBAN*.ttf $OA_JRE_TOP/lib/fonts/
1.2 Restart the apache and the oc4j
cd $ADMIN_SCRIPTS_HOME
adapcctl.sh stop
adoacorectl.sh stop
adoacorectl.sh start
adapcctl.sh start
1.3 Retest the issue.
Reference : PDF Reports Show Arabic Characters As Question Marks (Doc ID 1199013.1)
2. If exists
2.1 Login as SYSADMIN
2.2 System Adminstrator --> Profile --> System
2.3 Check the profile option "FND: NATIVE CLIENT ENCODING" is set to the database character set
Check the database character set using the below query
SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET';
Check ALBAN*.ttf files exists in the directory $OA_JRE_TOP/lib/fonts/
ls -l $OA_JRE_TOP/lib/fonts/ALBAN*.ttf
1. If it doesnt exists
1.1 Copy it from the $FND_TOP/resource/ directory
cp $FND_TOP/resource/ALBAN*.ttf $OA_JRE_TOP/lib/fonts/
1.2 Restart the apache and the oc4j
cd $ADMIN_SCRIPTS_HOME
adapcctl.sh stop
adoacorectl.sh stop
adoacorectl.sh start
adapcctl.sh start
1.3 Retest the issue.
Reference : PDF Reports Show Arabic Characters As Question Marks (Doc ID 1199013.1)
2. If exists
2.1 Login as SYSADMIN
2.2 System Adminstrator --> Profile --> System
2.3 Check the profile option "FND: NATIVE CLIENT ENCODING" is set to the database character set
Check the database character set using the below query
SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET';
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